1. Health Policy
Pets must be healthy, vaccinated, and not carrying any infectious diseases. Our medical team/veterinarian at the Pool reserves the right to refuse transport if the pet is sick or unfit for travel.
2. Pool to Pool System
The sender must drop off the pet at the Origin Pool and the receiver must pick it up at the Destination Pool according to the scheduled departure, unless opting for the extra Door-to-Door service.
3. Door-to-Door Service
Additional fees apply for direct pick-up or delivery to your home address. Make sure the provided address is complete and someone is on standby during pick-up/delivery to prevent pet stress.
4. Liability & Insurance
PickMePets provides maximum care during the trip, including full AC vehicles, good air circulation, rest, and feeding. However, PickMePets is exempt from liability for genetic risks or pre-existing conditions before transport.